Boxymi has Free, Starter, Growth, and Scale plans. Free supports up to 2 members, 1,000 items, and 20 locations; Starter supports 5 members, 5,000 items, and 50 locations; Growth supports 10 members, 10,000 items, and 150 locations. Scale is tailored with Boxymi. See the Pricing page for the current feature comparison and confirm the final offer in the web upgrade flow.

Feature access follows the active workspace owner's plan. Adjustments, cycle counts, low-stock tools, lots, and purchase and sales orders require a paid plan. Batch transfers, expiry tracking, and bundles require Growth or Scale. Confirm that you selected the intended workspace before reviewing its plan.

Boxymi blocks the creation or action that would exceed the workspace limit. The owner can review item, location, tag, and member usage from the account area, remove unneeded records where appropriate, or manage the plan on the web.

Web Select the correct workspace, open the account area, and choose Manage billing. Boxymi opens the billing portal for the paid subscription, payment method, and invoices. Only the workspace owner can manage this billing account.

The checkout flow shows the final billing currency and any applicable taxes before payment. The workspace's default operational currency does not determine subscription billing.

Web The workspace owner can open Account → Manage plan → Manage billing and use the billing portal to manage or cancel the subscription.

Coming soon The current apps do not document the exact downgrade date or how records above Free-plan limits behave after cancellation. Review the effective date shown in the billing portal before confirming a cancellation.

In Account settings you can update your username and preferred language. Your email address and membership are read-only there. Workspace name, default currency, and operational timezone are changed in the workspace settings by its owner.

First open the workspace selector and check the full workspace list. If it is not present, ask that workspace's owner to confirm your membership or invitation. Editing your personal profile will not restore workspace access.

On the sign-in screen, select Forgot your password?, enter the email address used by your account, and choose Send Recovery Email. Check that inbox and its spam folder for the reset link.

Enter a complete email address without spaces and sign in with your account password. If the web app reports that it could not verify the sign-in, try again; the web sign-in flow also performs a reCAPTCHA check.

Yes. Sign in with the same Boxymi account on both clients. Your cloud workspace data stays synchronized, although some workflows are web-only and guided item creation is mobile-only.

Open Account, choose Delete account, and confirm the deletion dialog. The app treats this action as permanent and signs you out after deletion.

No restore workflow is available in the current apps. Treat account deletion as irreversible and confirm that any workspace ownership or team access has been handled before deleting the account.

Open the active workspace's Team area, select Invite member, enter the person's email address, optionally enter a username, and choose Creator or Contributor. The invitation applies only to the active workspace.

The workspace owner can invite members, change an existing member's role, and remove members. These controls are intentionally unavailable to other members.

Confirm that you own the active workspace and that its member limit has not been reached. Current limits are 2 members on Free, 5 on Starter, and 10 on Growth; Scale capacity is tailored.

The Owner controls the workspace, its team, and billing. Creator is the assignable full-control role for items, groups, members, roles, and settings. Contributor can view and update items and view members. Some operational workflows also perform their own permission checks before allowing approval or inventory changes.

Actions can be restricted by both the workspace plan and your assigned role. Ask the owner to verify the active workspace, its plan, and your role; for approval workflows such as cycle counts, the action may also require the designated creator or approver.

An item can include a name, description, SKU, barcode, QR code, image, category, tags, price, quantity, minimum quantity, location, and supported lot or variant details. Use identifiers consistently so search and scan workflows can find the correct record.

Variants group related versions into one product family, but every variant remains its own item with separate SKU, barcode or QR code, attributes, location, and quantity. Variants require a paid workspace plan.

Web Yes. The import and reconciliation flow accepts CSV and XLSX files. Select a worksheet, map columns, choose how rows match existing records, and review proposed creates, updates, adjustments, and skipped rows before applying them.

Create root locations for main sites such as warehouses, vehicles, or job sites. On paid plans, add child locations for zones, rooms, or shelves when the extra level improves accuracy. Item quantities remain attached to the exact location where they are held.

A category answers “What is it?” and a location answers “Where is it?”. Use categories to organize similar items and locations to record the physical or operational place holding their quantity.

Web Stock increases only when a receipt is posted, not when the purchase order is approved or marked ordered. Accepted quantities enter their selected destinations; rejected quantities do not.

Web Stock decreases only when a shipment is posted, not when the sales order is approved or confirmed. Each shipped quantity is deducted from its selected source location.

Purchase orders, sales orders, supplier records, and client records are currently web-only workflows and require a paid plan.

Use an adjustment to correct the quantity at its current location after a count, loss, damage, or another discrepancy. Use a transfer when stock is physically moving from one Boxymi location to another.

Shipping removes the shipped quantity from the source and places the transfer in transit. Receiving confirms the full or partial quantity added to the destination. Cancelling closes a transfer that should not continue while preserving its history.

No. Recording and submitting a physical count creates a result for review. Inventory changes only when an authorized user approves and applies a difference; a matching count closes without changing the stored quantity.

Yes. A count can be planned and assigned on the web, and the assigned member can enter and submit counts from the mobile app. Planning, review, approval, and application remain web workflows.

Cycle counts require a paid plan. Applying a difference also requires the relevant item-update and adjustment-approval permissions, and only the count creator or responsible approver may be allowed to apply it.

No. Transactions is a read-only activity log. It shows what changed, where it happened, who performed it, quantities, status, and the source record. Start an adjustment, transfer, receipt, shipment, or other appropriate workflow to change inventory.

Web Search or filter Transactions by date, location, transaction type, status, item, user, or reference, then open the source record for its complete details.

On a paid plan, open the item's stock record for the location you want to monitor, enter its minimum quantity, enable Low stock alert, and save. The minimum and alert setting apply to that specific item-location pair.

Low-stock situations and email summaries are updated by scheduled reviews, not continuously. Check the Low Stock schedule, workspace timezone, and configured review time in Alert Settings.

Alert Settings assigns users to root locations and controls Low Stock email delivery for each user. Emails are sent during configured review windows for the assigned roots. Acknowledging an alert does not change inventory; replenish, transfer, or correct the stock to resolve it.

Coming soon The current Boxymi apps do not provide a public or shareable inventory link. Invite the person as a workspace member only when they should have authenticated access under a Boxymi role.

Coming soon In-app code generation and label design are not currently available. You can save an existing barcode or QR-code value on an item and continue using your current label-design method.

Coming soon In-app barcode-label printing and printer setup are not currently available.

Yes. Supported workflows can scan QR codes and barcodes with the device camera, and web workflows can accept a connected scanner while the relevant barcode, QR-code, or SKU field is active.

Confirm that the scanned value is saved on the item in the matching Barcode, QR Code, or SKU field. Activate the relevant scan field before scanning, and verify that the scanner is sending the complete value.

More than one item matched the scanned identifier. Select the correct result, then review your item records and keep identifiers unique wherever the workflow depends on an exact match.

Grant Boxymi camera permission when prompted. If permission was permanently denied, open the device or browser settings and enable camera access, then return to the scan workflow.

Web Boxymi provides a transaction report for filtered inventory activity and source details, plus a cycle-count report for completed counts, expected quantities, results, and variances. Reports are available across current workspace plans.

Transaction and cycle-count reports are currently web-only. Mobile provides operational item history and assigned tasks, but not the full report workspace.

Coming soon Custom analytics dashboards and user-defined report formulas are not currently available. On the web, you can export item search results to CSV when you need to continue analysis outside Boxymi.

Coming soon No self-service third-party integrations are available in the current apps. The Scale plan includes integration planning for tailored operations; contact Boxymi to discuss that route.

Coming soon A public, documented API with customer credentials is not currently available. Do not build against the private endpoints used internally by the Boxymi clients.

Users must sign in and belong to a workspace. The workspace owner controls membership and assigns Creator or Contributor access, while protected actions perform role and permission checks. Remove a member when they should no longer have access.

The web sign-in flow uses reCAPTCHA verification and authenticated sessions use access and refresh tokens. On native mobile, Boxymi stores session credentials with the platform's secure-storage facility. These client controls do not replace your own password hygiene or team-access reviews.

Coming soon The current product sources do not provide a customer-facing data-protection specification for these topics, so this FAQ does not make unverified claims. Contact Boxymi support for requirements that must be confirmed before adoption.